Guests may cancel their booking free of charge up to 24 hours before the scheduled check-in date.
Cancellations made after this period may be subject to a cancellation fee equal to 50% of the first night's rate.
If the guest does not arrive on the scheduled check-in date and does not inform the hostel in advance, the booking will be considered a no-show.
In case of a no-show, the hostel reserves the right to charge 50% of the first night's rate and cancel the remaining nights of the booking.
If a guest decides to check out earlier than the confirmed departure date, unused nights may be non-refundable.
Refunds for early departure are subject to hostel approval and the booking terms agreed at the time of reservation.
Non-refundable bookings cannot be cancelled, changed, or refunded.
The full booking amount may be charged at the time of reservation or before arrival.
No refund will be provided for cancellation, no-show, date changes, or early departure under a non-refundable booking.
Requests to change booking dates, room type, number of guests, or length of stay are subject to availability and approval by the hostel.
Price differences may apply if the booking is modified.
The hostel is not required to approve changes made after the free cancellation period.
For group bookings of 10 guests or more, a different cancellation policy may apply.
Group bookings may require advance payment, a deposit, and a longer cancellation notice period.
Group cancellation terms must be confirmed in writing before the booking is finalized.
Approved refunds will be processed using the original payment method where possible.
Refund processing may take up to 7 business days, depending on the payment provider or bank.
Any bank charges, transaction fees, currency exchange differences, or platform fees may be deducted from the refund amount where applicable.
For bookings made through third-party platforms, including online travel agencies, cancellation and refund requests must be handled according to the policy of the platform used.
The hostel may not be able to modify, cancel, or refund third-party bookings directly unless allowed by the booking platform.
The hostel reserves the right to cancel a booking due to incorrect guest information, payment failure, safety concerns, violation of terms, overbooking, operational issues, or circumstances beyond the hostel's control.
If the hostel cancels a booking for reasons not caused by the guest, the hostel will offer one of the following options where possible:
For any cancellation, modification, or refund request, please contact the hostel directly using the contact details provided in your booking confirmation.